Shipping policy

Last updated: May 13, 2025

At Bradis Diamond Jewelry LLC, we are committed to delivering your jewelry safely, securely, and on time. Please review our shipping policy carefully to understand how and when your order will be processed and delivered.

 

 

📦 Processing Time

Standard Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after 3 PM EST will begin processing the next business day.

  • During high-volume periods (e.g., holidays, promotions), processing times may be extended.

 

Custom Products

These items are made to order based on your specifications. The fulfillment time for custom products will not exceed 28 business days from the date of purchase.

 

 

🚚 Shipping Methods & Rates (U.S.)

We currently ship within the United States using trusted carriers such as USPS, UPS, and FedEx.

 Shipping Method Delivery Time Cost
Standard (USPS/UPS) 3-7 business days Calculated at checkout
Expedited Shipping 2-3 business days Calculated at checkout
Express Shipping 1-2 business days Calculated at checkout

 

📌 Free Standard Shipping on U.S. orders over $150.

 

 

🌎 International Shipping (Optional)

If you plan to offer it:

We currently do not offer international shipping. Stay tuned as we expand!

Or if you want to enable it:

We ship internationally to select countries. Shipping costs and delivery times vary by location and are calculated at checkout. International customers are responsible for duties, taxes, and customs clearance fees.

 

 

📬 Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to update.

 

 

📮 Shipping Address Accuracy

Customers are responsible for providing accurate shipping details.

We are not responsible for orders delayed, lost, or returned due to incorrect addresses.

 

 

🔄 Lost, Damaged, or Delayed Packages

If your order is lost or arrives damaged:

  • Contact us within 48 hours of delivery.

  • Include photos of the packaging and product (if applicable).

  • We’ll work with the carrier and provide a resolution (replacement or store credit, case by case).

 

 

❗ Missing Packages Marked “Delivered”

If your package is marked “Delivered” but not received:

  • Please check with household members, neighbors, or local delivery hubs.

  • Contact the shipping carrier with your tracking number.

  • After these steps, reach out to us at bradisdiamond@gmail.com for support.

 

 

✨ Contact Us

For shipping questions, email us at:

📧 bradisdiamond@gmail.com

📞 (475) 287-7235